Share reports or request a video call
Start with your main question: whether glasses can be reduced, whether a parent's cataract needs assessment, or how an insurance clause applies. You can share available reports through the agreed care-team process or request a video call. Bring previous prescriptions, examination summaries, current medicines and relevant policy documents. Existing records help the conversation but do not establish surgical eligibility.
Only share information you are comfortable providing through the confirmed channel. The enquiry form asks for callback details rather than medical uploads. If you are arranging care for a parent, ask their permission before sharing records and agree who may receive updates. A family member abroad can help organise documents and attend a planning conversation with consent; the patient remains central to decisions.
